Privacy policy

1. Controller

Ing. Florian Bogendorfer, MSc.
Silberwaldstrasse 110, 2231 Strasshof, Austria
Email: office@rend.at
Phone: +43 2287 20492

2. Booking an appointment

When you book an intro call, we process the following data: name, email address, requested appointment, preferred type of call (phone or video call), phone number (required for a phone call, otherwise optional), and optionally company, website and message. To protect against misuse, we also store a non-reversible hash of your IP address. In addition, we store how you found us (campaign parameters utm_source, utm_medium, utm_campaign, utm_term, utm_content, the landing page and the host name of the referring website). A Google click ID (gclid) is not stored.
Purpose: arranging and holding the appointment, sending confirmation and reminder emails.
Legal basis: Art. 6(1)(b) GDPR (pre-contractual measures).
Retention: data is deleted after 12 months if no contract is concluded. If a contract is concluded, the retention periods under commercial and tax law apply (usually 7 years).

3. Server logs

When you visit the website, technically necessary data (IP address, time, user agent) is stored for a maximum of 7 days to prevent misuse.
Legal basis: Art. 6(1)(f) GDPR (legitimate interest in IT security).

4. Cookies and Google Ads conversion tracking

rend.at uses technically necessary storage (e.g. your cookie choice under the local storage key rend_consent, kept for 12 months). Only if you choose “Accept all” in the cookie banner do we additionally load Google Ads conversion tracking.
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Purpose: measuring whether clicks on our ads lead to booked appointments.
Legal basis: Art. 6(1)(a) GDPR (consent). You can withdraw your consent at any time via “Cookie settings” in the footer; the Google cookies are then deleted.
Cookies: _gcl_au, _gcl_aw (possibly _gcl_gb), stored for up to 90 days.
Transfer to third countries: data may be transferred to the USA; this takes place on the basis of the EU-US Data Privacy Framework.
More information: policies.google.com/privacy.

5. Processors

We use the following processors, with whom agreements under Art. 28 GDPR are in place:

• Lovable Cloud / Supabase – hosting of the application and database, server location EU.
• Email delivery – sending booking confirmations and reminders via the Lovable Cloud infrastructure, server location EU.

6. Your rights

You have the right of access (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and objection (Art. 21 GDPR). Please send requests to office@rend.at.
You also have the right to lodge a complaint with the Austrian Data Protection Authority (dsb.gv.at).

7. Newsletter unsubscribe

If you receive emails from us, you can unsubscribe at any time via the unsubscribe link in the respective email or by writing to office@rend.at.

8. Day/night display

The website switches automatically between a light theme (daytime) and a dark theme (night). This is based solely on the position of the sun in Vienna, calculated directly in your browser. No location is determined and no data is transmitted to third parties for this. If you manually choose “Light” or “Dark” with the theme switch, this setting is stored locally in your browser (local storage, key rend-theme).